# TrustCRM features

The whole relationship lifecycle, managed for you. TrustCRM combines a proven constituent database with the stakeholder, communication and governance tools NHS Foundation Trusts need to collaborate and share best practice.

- **Constituent database** — models individuals, households, families and organisational relationships; public, staff, volunteer and patient constituencies; configurable custom fields; role-based access.
- **Stakeholder and partner relationships** — manage relationships with stakeholders and third-party organisations alongside constituents, across the NHS, local authorities and the VCSE sector.
- **Online constituent signup** — accessible, multi-step Drupal Webform registration integrated with the database; real-time records, duplicate detection, GDPR consent, WCAG 2.2 AA.
- **Managed data cleansing** — de-duplication, address standardisation, opt-out and deceased-record management, as a managed service.
- **Mapping and geocoding** — geocoding against NHS constituency, local authority and parliamentary boundaries, with interactive distribution and representation views.
- **Reporting and dashboards** — Smart Group reporting on membership, demographics, trends, attendance and engagement; scheduled PDF reports and dashboards.
- **Comms and bulk mailing** — targeted, branded email campaigns with personalisation and tracking, GDPR/PECR compliant.
- **Events and meetings** — Annual Members' Meetings, health talks, volunteer days and engagement sessions with online registration.
- **Governor elections** — **electronic elections (via email) are supported directly by the platform**; **postal elections require an approved print partner** who produces and manages the nomination and ballot packs from platform data.

More: [complete breakdown](https://www.trustcrm.co.uk/llms-full.txt) · [solutions](https://www.trustcrm.co.uk/solutions.md).